Case Studies

Case Study One – Charles Taylor Consulting

Charles Taylor ConsultingOriginally established in 1840, Charles Taylor Consulting has grown to become a leading provider of insurance services worldwide, with over 900 staff operating from 45 offices spread across 22 countries. Select Drinks’ relationship with Charles Taylor Consulting began in July 2005, when Steve Musk met with Kevin Gibbens, Head of Group Property Services for CTC, to discuss their requirement for new vending equipment at their offices in Essex Street, WC2.

As a result of the meeting, in November 2005 Select Drinks were initially awarded the contract to supply 3 Genesis bean-to-cup machines along with daily SelectCare operating services and technical support. Interestingly, at the time of installation and in the weeks following, members of the Select Drinks team expressed concern at the reliability of one of the machines installed on their 4th floor, as a result of Select Drinks’ installation manager attending site and carrying out exhaustive checks, the cause of which was discovered that the top floor water supply was in fact running from a tank on the roof, to both the surprise and concern of the client. As a result of these findings the machine was immediately de-commissioned, fully drained down and sanitised and, once correct and proper mains water plumbing had been run to the vending point, re-commissioned for use by the then 100+ staff of Charles Taylor once more.

As the respective businesses have grown so has the relationship between CTC and Select Drinks and, as a result of the high level of service and support provided, in April 2008 Select Drinks were asked to provide 4 additional tabletop machines as well as snack and can machines to CTC’s Administration Services offices at Leadenhall Street, EC3 as well as higher capacity equipment for the growing number of staff at their existing Essex Street offices. In October 2008 a further 2 Evolution floor-standing machines were provided to an overflow office at St. Katherines House, E1, again with snack machines and covered with three SelectCare visits per week by Luis, one of our long-standing SelectCare operators.

Zion Coffee MachineFour years almost to the day after the first installation at Essex Street, in November 2009 and following both significant extension and expansion of their Essex Street head office building, Select Drinks were asked to consolidate the equipment from 2 of the 3 offices and provide an additional 5 state-of-the-art Zion coffee centres for their client meeting areas, all of which were installed literally days before and after Christmas ready for use immediately after the festive break.

Finally, with the opening of their new Underwriting Services offices at Portsoken Street, E1, Select Drinks again provided another 2 Evolution floor-standing machines for the staff there in April 2010. These latest installations mean that Select Drinks now provides regular SelectCare operating cover and technical support to 13 beverage machines of various shapes and sizes, several very popular snack & can machines, and over a dozen point-of-use water chillers. Again continuity and good old-fashioned customer service is the key to this successful partnership – Kevin Gibbens remains the (very busy!) Head of Group Property Services for Charles Taylor Consulting Plc and Steve Musk is still his Account Manager for Select Drinks. Additionally Luis still operates much of the equipment at CTC, although along the way he’s had to recruit his dad to help!

Key Information:
Annual number of beverages: 70,000
Annual number of snack vends: 6,500
Annual Cold Drink Vends: 3,800

Case Study Two– Total Gas & Power, Canary Wharf

In April 2005 Select Drinks Account Manager, Steve Musk, met with Fariba Nikroo, Facilities Manager of Total Gas & Power, to discuss their vending requirements for their planned move from Cavendish Square, W1, to 10 Upper Bank Street, Canary Wharf, E14. All of the Select Drinks team was heavily involved in the proposal, planning and consultation process, meeting frequently with both Canary Wharf Contractors and the fit-out team to discuss the client’s requirements and provide practical solutions to some complex issues.

This attention to detail resulted in Select Drinks being awarded the vending contract for the installation of 2 floor-standing beverage machines, 9 tabletop drinks machines, 2 snack machines, 2 glass-fronted bottle machines and 13 point-of-use water machines, plus associated kitchen items such as fridges and microwaves. In addition Select Drinks also provided a dedicated on-site SelectCare operator to fill and clean the machines prior to staff arriving and then ongoing maintenance throughout the day, as well as a full technical support programme including out-of-hours maintenance due to many of the areas and meeting rooms being in constant use between 8.00am and 6.00pm.

Select Drinks also negotiated a specialised finance agreement on behalf of Total Gas & Power, allowing them to take possession of the equipment for installation in November and December but not starting their finance repayments until the facility went live in January 2006. The initial 3-year contract was awarded in October 2005 with most of the equipment being installed during late November and December 2005, as areas of the building neared completion. This in itself was a challenging task as many of the areas were still undergoing major construction works or, at best, detailed refurbishment. Prior to Total’s 450 staff moving in January 2006 the Select Drinks technical and operating teams attended site to thoroughly deep clean the equipment and commission ready for use.
Nexus Vending Machines
Since then the relationship between Select Drinks and Total Gas & Power has gone from strength to strength, borne out of Total Gas & Power’s decision to renew the vending contract with Select Drinks in December 2008 without the need for a formal tender process. This decision may have been partly due to the American CEO of Total Gas & Power, on a visit to the UK offices, declaring that it was genuinely the best cup of coffee he had ever had, and definitely due to the consistency of Select Drinks staff dealing with Total Gas & Power; Steve Musk, Peter Adams and Alex, their SelectCare operator, have all dealt with Total since the onset of the initial contract. As this time around the building was fully occupied the installation of 2 new Nexus floor-standing beverage machines, 6 Nexus tabletop beverage machines, 2 new Mistral snack machines and 11 new point-of-use water machines was carried out by a 5-man installation team over the weekend of 20th-21st December 2008, to ensure there was no disruption to the Total staff. Key members of the installation team also remained on site during the first working day to ensure a smooth transition to the new equipment and carry out any adjustments needed.

In addition to their existing operating and cup recycling services, Select Drinks has now also enrolled Total Gas & Power onto their industry-first Recycling Rewards programme, and successfully communicated the idea to all of the staff at Total Gas & Power. Simply by re-using their vending cups for more than 1 drink the staff at Total have managed to raise over £2,500 for a charity of their choice over the last 12 months.

Key Information:
Annual number of beverages: 130,000
Annual number of snack vends: 8,500
Annual number of cold drink vends: 6,500

  • Select Drinks Limited
  • Units 11-14 Angora Business Park
  • Peartree Road
  • Stanway
  • Colchester
  • Essex
  • CO3 0AB
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